Overview
We strive to provide the highest quality services to our valued clients. This policy outlines our approach to refunds and cancellations to ensure transparency and mutual understanding.
Service Cancellations
- Appointments must be cancelled at least 24 hours in advance of the scheduled time.
- Cancellations made less than 24 hours before the appointment will incur a $100.00 cancellation fee.
- No-shows will be charged the full service amount.
Refund Eligibility
Due to the personalized nature of our services and the time reserved specifically for you, we maintain a strict refund policy:
- Service fees are generally non-refundable once services have been rendered.
- In exceptional circumstances, refund requests will be evaluated on a case-by-case basis.
- If technical issues on our end prevent service delivery, we will offer rescheduling options or a full refund.
Payment Disputes
We encourage open communication regarding any concerns about our services:
- All payment disputes should be raised within 7 days of service delivery.
- Please contact us directly before initiating any chargebacks or payment disputes with your financial institution.
- We will thoroughly review all disputes and work towards a fair resolution.
How to Request a Refund
If you believe you are eligible for a refund:
- Contact our customer service team through our official channels
- Provide your booking reference and detailed reason for the refund request
- Allow up to 5 business days for our team to review your request
- If approved, refunds will be processed to the original payment method
Contact Information
For any questions or concerns regarding our refund policy, please contact us:
- Email: info@healinwithin.com
- Phone: +1 647-867-7978
This policy is effective as of February 2025 and may be subject to change without notice. The current version of this policy will always be available on our website.
