Last Updated: February 15, 2025 Version: 2.0

Table of Contents

  1. Introduction
  2. Virtual Service Delivery
  3. Use of Website and Services
  4. Payment and Cancellation
  5. Intellectual Property Rights
  6. Privacy and Data Protection
  7. Liability and Disclaimers
  8. Emergency Procedures
  9. Termination
  10. General Provisions

1. Introduction

1.1 Acceptance of Terms

By accessing healinwithin.square.site (“Website”) or using our services, you (“Client,” “You,” or “Your”) agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a legal agreement between you and HealinWithin (“Company,” “We,” “Us,” or “Our”).

1.2 Legal Capacity

You represent that you are of legal age and capacity to form a binding contract with the Company.

1.3 Amendments

We reserve the right to modify these Terms at any time. Changes become effective upon posting to the Website. Your continued use of our services constitutes acceptance of modified Terms.

2. Virtual Service Delivery

2.1 Service Format

All services are currently delivered virtually through secure telehealth platforms. You acknowledge and agree that:

  • You must maintain appropriate technology and internet connectivity
  • You are responsible for ensuring privacy during sessions
  • Sessions will be conducted through our designated secure platform
  • Recording of sessions is prohibited without written consent
  • Technical issues may necessitate rescheduling

2.2 Technical Requirements

You must have:

  • Stable internet connection (minimum 10Mbps)
  • Device with camera and microphone capabilities
  • Updated version of our designated platform
  • Private, quiet space for sessions

3. Use of Website and Services

3.1 Acceptable Use

You agree to use our Website and services only for lawful purposes and in accordance with these Terms.

3.2 Prohibited Activities

You must not:

  • Impersonate others
  • Violate others’ rights
  • Distribute harmful content
  • Share access credentials
  • Record or redistribute session content

4. Payment and Cancellation

4.1 Payment Terms

  • All fees are in Canadian dollars
  • Payment is required at time of booking
  • We accept credit cards, debit cards, and e-transfers
  • Recurring payment arrangements available upon agreement

4.2 Cancellation Policy

  • 24-hour notice required for cancellations
  • Late cancellations incur a $100.00 fee
  • No-shows charged full session fee
  • Rescheduling subject to availability

5. Intellectual Property Rights

5.1 Website Content

All Website content, including text, graphics, logos, and images, is our property.

5.2 Session Materials

  • Resources provided during sessions are our intellectual property
  • Materials are for personal use only
  • Sharing or reproduction requires written permission

6. Privacy and Data Protection

6.1 Data Collection

We collect and process:

  • Contact information
  • Session notes
  • Payment details
  • Communication preferences

6.2 Data Protection

We implement:

  • Encrypted data transmission
  • Secure storage systems
  • Access controls
  • Regular security assessments

6.3 Information Sharing

We do not share your information except:

  • With your explicit consent
  • As required by law
  • For payment processing
  • In emergency situations

7. Liability and Disclaimers

7.1 Service Limitations

We do not guarantee:

  • Specific outcomes
  • Uninterrupted service
  • Technical perfection
  • Platform availability

7.2 Limitation of Liability

Our liability is limited to fees paid within the previous 12 months.

8. Emergency Procedures

8.1 Emergency Services

Our services are not for emergencies. In crisis:

  • Call 911 for immediate help
  • Contact local crisis hotlines
  • Follow provided emergency protocols

8.2 Crisis Resources

We provide:

  • Emergency contact numbers
  • Crisis center information
  • Safety planning tools

9. Termination

9.1 Termination Rights

We may terminate services if you:

  • Violate these Terms
  • Miss payments
  • Engage in inappropriate behavior
  • Miss multiple appointments
  • Breach confidentiality

9.2 Effect of Termination

Upon termination:

  • Outstanding payments become due
  • Access to resources may cease
  • Records retained per law

10. General Provisions

10.1 Governing Law

These Terms are governed by Ontario law.

10.2 Dispute Resolution

Disputes will be resolved in Ontario courts.

10.3 Contact Information

For questions or concerns: Email: healinwithin@gmail.com 

10.4 Severability

If any provision is invalid, other provisions remain effective.

10.5 Entire Agreement

These Terms constitute the entire agreement between us regarding our services.

By using our services, you acknowledge reading and accepting these Terms and Conditions.

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